Privacy Policy for lbscoots.com
At lbscoots.com (“we,” “us,” “our,” or “the Website”), your privacy is of utmost importance to us. We are committed to safeguarding your personal data and upholding your rights in accordance with global privacy frameworks, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, store, and protect your personal information as you interact with our services via lbscoots.com.
1. Our Commitment to Privacy and Data Protection
We take your privacy seriously and are committed to processing your personal data transparently, responsibly, and in full compliance with applicable data protection laws. This Policy reflects our dedication to privacy-first principles and a secure online experience for all users.
2. Scope and Role as Data Controller
This Privacy Policy governs all personal data processed through your use of lbscoots.com, including any interaction you have with our services, customer support, or marketing communications. For purposes of applicable data protection laws, lbscoots.com is the data controller responsible for determining the purposes and means of processing your personal data.
3. Categories of Data We Process
We collect and process various categories of personal data:
a. Usage Data
This includes data about your interaction with the Website, such as IP address, browser type, device identifier, referring URLs, and session duration. This helps us understand user engagement and improve website functionality.
b. Account Data
When you create an account or place an order, we collect personal identifiers such as your full name, postal address, email address, and telephone number.
c. Profile Data
We may collect your purchase history, preferences, and behavioral data such as items viewed or added to your cart to personalize your experience.
d. Communication Data
Any correspondence with us, including email exchanges, support tickets, or chat interactions, is collected to manage our relationship and provide customer service.
e. Technical Data
Information about the devices you use to access lbscoots.com, including hardware model, operating system, browser settings, and application configuration data.
f. Transaction Data
We collect data relating to purchases made on the Website, including billing details, payment method (excluding full payment card numbers), and delivery address.
g. Preference Data
Preferences regarding marketing communications, notification settings, and product interests you choose to share with us.
4. Lawful Bases for Processing Personal Data
Your personal data is processed based on one or more of the following lawful grounds:
– Performance of a Contract: For the fulfillment of product purchases or service agreements made through lbscoots.com.
– Consent: Where you have affirmatively agreed to the use of your data for specific purposes (e.g., subscribing to newsletters).
– Legitimate Interests: For operational management, Website optimization, fraud prevention, and enforcing our terms and conditions.
– Legal Obligations: To comply with applicable laws and regulatory requirements.
5. Your Rights
Under GDPR and CCPA, you may exercise the following rights in respect of your personal data:
– Right of Access – Obtain confirmation and access to a copy of your personal data.
– Right to Rectification – Request corrections to inaccurate or incomplete data.
– Right to Erasure – Request deletion of your data, under certain legal conditions (“right to be forgotten”).
– Right to Restrict Processing – Limit how we use your data in specific circumstances.
– Right to Data Portability – Receive your data in a structured, commonly used format and transmit it to another controller.
– Right to Object – Object to specific forms of data processing (e.g., direct marketing).
– Right to Non-Discrimination – Under CCPA, you will not be discriminated against for exercising any of your privacy rights.
To exercise any of these rights, please contact us via [email protected].
6. Security Measures
We implement robust technical and organizational security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption protocols, strict access control, secure cloud infrastructure, routine security audits, and employee data protection training.
7. International Data Transfers
When your personal data is transferred outside the European Economic Area (EEA) or California, we ensure such transfers are conducted lawfully using appropriate safeguards, including but not limited to Standard Contractual Clauses (SCCs) and compliance with regional laws. We take commercially reasonable steps to ensure that your data receives an adequate level of protection.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this Policy or as required by law:
– Usage and Technical Data: Stored for up to 14 months for analytic and security purposes.
– Account and Profile Data: Retained while your account is active and for up to 6 years thereafter for legal or contractual obligations.
– Transaction Data: Retained for up to 7 years in accordance with financial regulation.
– Communication Data: Stored for a minimum of 3 years post-interaction to support customer service history and legal accountability.
– Preference Data: Retained only as long as necessary to fulfill your marketing choices.
9. Cookie Policy
lbscoots.com uses cookies and similar tracking technologies to customize user experience and optimize Website functionality. These include:
– Essential Cookies: Required for operation and navigation of the Website.
– Functional Cookies: Enable personalization and enhanced services.
– Analytics Cookies: Gather statistical usage data to improve performance.
– Performance Cookies: Monitor loading speeds, website errors, and responsiveness metrics.
Some of these cookies may be placed by third parties acting on our behalf.
10. Cookie Management and Compliance
In accordance with GDPR and CCPA, we seek your explicit consent before storing or accessing non-essential cookies on your device. You may manage or withdraw your consent at any time through our cookie consent tool or by adjusting your browser settings. Please note that disabling some cookies may impact your user experience.
11. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received personal data from a child under 13, we will delete such data promptly. Parents or guardians who believe their child has shared personal data are encouraged to contact us at [email protected].
12. Policy Updates
We reserve the right to amend this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Any future modifications will be posted on lbscoots.com, and, where appropriate, we will notify users via email or website message. Continued use of our Website signifies acceptance of the revised Policy.
13. Contacting Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our Privacy Team at:
Email: [email protected]
We are committed to protecting your personal information and adhering to the highest standards of privacy compliance. You may reach out at any time with requests or concerns relating to your privacy rights and data protection at lbscoots.com.